At MADISONBLUE TOKYO, we do not accept reservations, but we do offer an "arrival notification" service. If you would like to be notified when an item arrives, please contact us directly.

CONTACT

For inventory inquiries, please contact the store directly.

MADISONBLUE TOKYO

BLUE CINQ POINT B-2, 5-3-20 MINAMIAOYAMA, MINATO-KU, 

TOKYO 107-0062, JAPAN

+81 3-6427-9228
OPEN 11:00–19:00 (Closed: New Year holidays)

MADISONBLUE ISETAN SHINJUKU

3-14-1 SHINJUKU SHINJUKU-KU TOKYO 160-0022, JAPAN

+81 3-3352-1111

If you do not specify a preferred delivery date and time, we will generally ship your order within 1–2 business days, excluding weekends and holidays. In the unlikely event that shipment is delayed beyond this period, we will notify you at the email address provided at the time of your order.

Domestic deliveries are handled by Yamato Transport. If your order has not arrived within approximately 10 days after you receive the order confirmation email, please contact us using the inquiry information provided.

International Shipping
International orders are shipped via DHL.
Shipping times vary depending on the destination country/region and customs clearance status.
Please note that any customs duties, import taxes, or similar charges are the responsibility of the customer.

Pre-order Items
Items will be shipped after they arrive in stock, which will take some time. Please be sure to check the details of each product before placing your order.

*If you have a preferred delivery date and time, please specify it when placing your order. If no preference is indicated, we will ship your order as soon as possible.
*Please be aware that even if a delivery time slot is specified, delivery may not occur as requested due to traffic conditions, customs clearance, or circumstances involving the shipping carrier. We appreciate your understanding.

Our online store does not accept requests for unattended delivery. However, we can accommodate such requests if you understand that we will not be held responsible for any incidents (such as product defects caused by water damage or theft, etc.).

For changes immediately after order confirmation, please contact us via the "CONTACT" section on our website. Please note that depending on the status of your order, we may not be able to accommodate your request. Thank you for your understanding. For changes after your order has been shipped, please contact the delivery carrier directly.
CONTACT

We do not offer gift wrapping. A shop bag will be included with each order, so please use that instead.

Although we do not have a set date for restocking, we will do our best to incorporate your valuable feedback.

The MADISONBLUE ONLINE STORE carries both current and archive products. For some items, such as those returning due to continued production in the next season or order cancellations, you may register for "restock notifications."

If the [Notify me when available] button is displayed on a product page, we will send you an email when that item is restocked.

* Please note that restock notifications do not guarantee a purchase. Popular items may sell out immediately after being restocked. Additionally, some items may not be restocked and will be discontinued.
* If the [Notify me when available] button is not displayed, you cannot register for notifications for that item.
* The "restock notification email" will be sent every time the product is restocked, regardless of its availability for purchase.
* If you have set up email filtering, please configure your settings to allow emails from "sender.ecstore@madisonblue.jp".

While we have a strong desire to continue delivering products to our customers without compromising on quality, rising costs have made it difficult to maintain our current price points without changing our production facilities. Consequently, we have transitioned to new manufacturers. Although the product codes are different, the quality of the items remains unchanged. Due to the reasons mentioned above, while the products themselves are the same, they carry different product codes and prices.

If it is a seasonal product from the period you inquired about, we can provide you with information on wholesale partners that may have it available for you to try on. Please note that we are unable to answer questions regarding which specific locations carry the product or current inventory levels, so we kindly ask that you contact the stores directly. Regarding products from past seasons, we can provide information on which wholesale partners carried them to the best of our knowledge, but as we cannot answer questions about current inventory, please contact the stores directly. Please note that for pre-order items, there are no stores where you can try them on. We recommend that you compare the size chart with an item you already own that is similar to the product you are considering.

We will do our best to answer your questions regarding the styling items shown in the product images, but please note that some may be samples, reference items, or products that are already sold out.

The number and types of included accessories vary depending on the product's characteristics. If you have lost any accessories, please send the product to us, and we will attach the missing items and return it to you. All costs incurred in this process will be at the customer's expense.

*To prevent resale, we do not sell accessories separately.

Depending on the product, some items are marked as non-washable. While we label them as machine-washable-prohibited to ensure they can be enjoyed for a long time, strictly speaking, they can be hand-washed. Although they are made of natural fibers with excellent durability, the material is delicate, so please wash them gently by pressing in lukewarm or cool water using a neutral detergent for delicate garments. These items are also designed for you to enjoy how they age with each wear.